Order deadline 

Please ensure orders are in by 1pm prior the day before your catering is required. 

In the case of an emergency or special circumstances, resulting in a same day/last minute order, we will do what we can to support you using the produce we have to hand and available staff. Always ask – we’re here to help!

Changes to orders

Any changes to existing orders must also be finalised by 1pm the day before your event. We will always accommodate changes in catering numbers however penalties may be incurred with a drop in numbers.

Minimum spend

Our minimum order is $100.00 Monday to Saturday. 

Sunday and Public Holidays by special arrangement only – minimum spend will be advised. 

Office Hours

Our office hours are from 8am to 4pm Monday to Thursday &

8am to 12pm Friday. Our office is not staffed on weekends & public holidays.

Delivery

Our delivery charges can be found here

Weekend orders and public holidays

Saturdays: Delivery Surcharge $10

Sunday & Public Holiday orders: by special arrangement only – minimum spend will be advised.

Delivery times

Delivery times are from 6.30am to 6.30pm Monday to Saturday.

GST

The prices quoted are inclusive of all applicable GST charges.

Cancellations

All cancellations are required in writing – email your cancellations to info@freshcateringandevents.com.au

Cancellation:

Within 7 days – 25% of total invoice.

Within 4 days – 50% of total invoice.

Within 48 Hours – 75% of total invoice.

Within 24 Hours – 100% of total invoice.

Please be aware when ordering that the above will apply.​

Price fluctuations

All prices are correct at the current time and are quoted on current costs.

These prices may vary from time to time without notice.

Fresh Catering and Events reserves the right to amend, alter and re-cost the menu at any time.

Payment

First time customers are required to supply their credit card details for all orders.

Please note invoices may change after an event due to staffing hours.

When placing an order online 100% payment will be required to process the order and ensure delivery.

We accept the following payments:

• EFT (Electronic Funds Transfer)
• Visa, MasterCard & AMEX (surcharges apply)

EFT payments need to be received at least 24 hours prior to delivery of the order.



Approved account/invoice customers have 7 days to complete payment after issue of invoice.
A 10% late fee may be incurred if payment is outside of these terms.

Please download an application form if you would like to have a 7 day account.

Debt collection agencies will be instructed if the debt is not paid.

All debt collection agency fees, costs & interest charges will be incurred entirely by the debtor.

Invoices

We do not split invoices at Fresh Catering and Events however we are happy to send copies of invoices to the involved parties and let you decide who pays. ​

Event Catering 

Confirmation

To confirm the booking, approve the quote via email or online agreeing to the initial basis of the event, sign the Terms & Conditions and complete the credit card authorisation form attached. Upon confirming your event, you will be issued with an invoice for a deposit of 25% of the proposed event charges. Once the deposit is received, your event date will be confirmed by a Fresh Catering and Events team member and an email confirmation sent to you.

Payment

All pricing is ex. GST.

A deposit of 25% of the proposed event charges is payable to confirm the booking.

The remaining 75% of the proposed event charges are required to be paid no less than (14) fourteen business days prior to the event date.

A final invoice detailing any additional charges will be issued the next business day after your event.

The client agrees that any additional charges will be charged to the credit card provided with the catering agreement if the client fails to pay the final invoice within seven (7) days of the final invoice date.

Cancellation 

If the cancellation is notified thirty-one (31) business days or more prior to the event date, Fresh Catering and Events will pay a full refund of the deposit less an administrative fee of 10% of the proposed event charges agreed at the initial confirmation stage.

If the cancellation is notified between thirty (30) business days and ten (10) business days prior to the event date, Fresh Catering and Events will retain the deposit of 25% plus an administrative fee of 10% of the proposed event charges plus any additional supplier invoices (e.g. AV, equipment hire etc.).

If the cancellation is notified between nine (9) business days and five (5) business days prior to the event date, Fresh Catering and Events will retain the deposit of 25% plus an administrative fee of 25% of the proposed event charges plus any additional supplier invoices (e.g. AV, equipment hire etc.).

If the cancellation is notified five (5) business days or less prior to the event date, 100% of the event charges will be payable by the client to Fresh Catering and Events plus any additional supplier invoices (e.g. AV, equipment hire etc.).

31 days or more > Refund 25% deposit less administrative fee of 10% of proposed event charges.

10 to 30 days > Retain 25% deposit plus administrative fee of 10% of proposed event charges.

9 to 5 days > Retain 25% deposit plus administrative fee of 25% of proposed event charges.

5 to 0 days > 100% of all event charges will be payable.

Supply of Liquor

Fresh Catering and Events is a holder of a Special Facility Licence – Catering.

Liquor License No. 609217939921.

Fresh Catering and Events and its staff are legally obliged to refuse to serve alcohol to anyone who appears to be intoxicated or to be under the age of 18.

We are committed to the responsible service of alcohol. Alcohol consumption and service must comply with all local council & state regulations. Security is suggested for all events that supply liquor.

Final Numbers & Dietary Requirements

All Events: Seated & Cocktail

Final guest numbers & dietary requirements for weddings are required no later than 10am fourteen (14) days prior to your event date. Once the final guest numbers are received the client will be charged for those guests, even if the guest numbers reduce. In the instance of an increase in guest numbers or dietary requirements, you must be inform us immediately & Fresh Catering & Events will endeavour to accommodate however possible. The difference will be invoiced for.

Menu Selections

Menu selections are required no later than 10am ten (10) business days prior to your event date (2 Weeks) this supports with ordering and staffing. In the instance that the final dietary requirements equal or exceed twenty percent (20%) of the total guest numbers, a custom menu will need to be discussed.

Insurance

Fresh Catering and Events is particularly conscious of taking care with all the equipment used for your function. Fresh Catering and Events cannot take responsibility in the unlikely event of damage or loss to equipment (broken glassware, crockery etc.). The costs are the responsibility of the client.

Fresh Catering and Events holds full public and product liability insurance ($20,000,000.00) and workers’ compensation for staff insurance.

Details of our insurance certification can be supplied upon request.

We look forward to serving you.

Fresh Catering and Events cannot wait to support every aspect of your event – please do not hesitate to utilise all that we can support you with.

ABN

Heart in Hospitality Pty Ltd t/as Fresh Catering and Events

ABN: 45 619 619 215